Workshop Series

Make the Most of Your Customer Journey Maps

Wednesday, 18 August 2021 12:00 pm - 1:00 pm

Marketers are expected to understand the entire customer journey. Most often, they’re used to set better expectations and deliver superior business outcomes. But journey maps are more than documents; they’re tools!

Join us for this interactive session to learn how to make your customer journey map actionable, insightful and useful across your organization.

Key takeaways:

  • Gain understanding on how customers move through their own journey, and how to make the most of it
  • What marketing leaders can do to support more engagement, loyalty and retention
  • Improve empathy, compassion and understanding throughout the organization

This event is FREE for AMA Chicago members and $20 for guests. Join AMA Chicago for just $149 to attend this and every monthly event for FREE – a $300 value!

Register

Get a preview of this workshop from this LinkedIn Live conversation.

Jeannie Walters, CCXP

CEO & Founder, Experience Investigators

For more than 20 years, Jeannie Walters, CCXP has had one mission: To Create Fewer Ruined Days for Customers™. Jeannie is the CEO and Founder of Experience Investigators, a global Customer Experience consulting firm helping companies improve loyalty and retention, employee engagement, and overall customer experience. Hundreds of companies across three continents have trusted Jeannie to consult, train, and speak, from SMBs to Fortune 500s. In addition to being a Certified Customer Experience Professional (CCXP), Jeannie is a charter member of the Customer Experience Professionals Association (CXPA,) a Professional Member of the National Speakers Association, LinkedIn Learning instructor, TEDx speaker, and President-Elect of the National Speakers Association Illinois chapter. Jeannie was named in the Huffington Post as a “Top 100 Most Social Customer Service Pros on Twitter,” the Online Marketing lnstitute’s “Top 20 Digital Marketing Strategists,” one of DemandLab’s “5 Women Who Are Leading the Charge in B2B CX,” and recognized as “One of the Top Customer Experience Influencers To Know” by CXPA.

Header image via freepik

This is a virtual event. Details will be emailed to registrants 48 hours, 2 hours and 10 minutes before the event begins.
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