Workshop Series

Make the Most of Your Customer Journey Maps

Wednesday, 18 August 2021 12:00 pm - 1:30 pm

Marketers are expected to understand the entire customer journey. Most often, they’re used to set better expectations and deliver superior business outcomes. But journey maps are more than documents; they’re tools!

Join us for this interactive session to learn how to make your customer journey map actionable, insightful and useful across your organization.

Key takeaways:

  • Gain understanding on how customers move through their own journey, and how to make the most of it
  • What marketing leaders can do to support more engagement, loyalty and retention
  • Improve empathy, compassion and understanding throughout the organization

Jeannie Walters, CCXP

Header image via freepik

This is a virtual event. Details will be emailed to registrants 48 hours, 2 hours and 10 minutes before the event begins.

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